Personalization Service — Engravable Hair Brush Collection
Add a meaningful, personal touch to your grooming essentials with our exclusive engraving service. Perfect for gifting or making your brush uniquely yours.
Frequently Asked Questions (FAQ)
Personalization Details
Which products are eligible for personalization?
Personalization is available for selected items only.
What can I engrave?
You may engrave names or initials — up to 10 characters, including spaces.
Where will the engraving be placed?
Engravings are elegantly done on the back of the hairbrush for a sleek, personal finish.
Ordering & Processing
How do I place an order with personalization?
Select an eligible product.
Enter your desired name or initials in the provided text box.
Review and confirm your engraving details before checkout.
Proceed with payment to confirm your purchase.
How long does engraving take?
Please allow an additional 3 to 5 business days for personalized items to be processed.
Note: If your order includes both engraved and non-engraved items, all products will ship together once the personalization is complete.
Can I edit my personalization after placing an order?
Unfortunately, changes cannot be made once the order is submitted. Please ensure your personalization details are correct before confirming your purchase.
Pricing & Availability
How much does personalization cost?
Engraving is available at RM25 per item.
Is this service available in-store?
No. Personalization service is offered exclusively through our online store.
Shipping & Delivery
Will personalization affect delivery time?
Yes, personalization will extend the standard processing time by estimated 3 to 5 business days.
Need it urgently?
Priority engraving is available for urgent requests, subject to additional charges. Please contact our team via email or live chat to check availability before placing your order.
Returns & Refunds
Are engraved items eligible for return or exchange?
Personalized items are considered final sale and are not eligible for return or exchange, unless an error has occurred on our part.
What happens if there is a mistake in my personalization?
If the error is due to our oversight, we will arrange for a correction or replacement at no additional cost. However, we are unable to accommodate changes or replacements for personalization errors submitted by the customer.
What if my engraved item arrives damaged?
In the event of damage, please notify us within 48 hours of receiving your order. Clear photographs of the item will assist us in resolving the issue promptly.
Contact Us
Should you require assistance or have questions regarding personalization, our customer care team is here to help:
Email: [email protected]
Live Chat: Available on our website
